Refund policy
Placeholder, not legal advice. This page is a structural placeholder. It has not been reviewed by a lawyer and must be replaced with reviewed text before launch.
Short answer: If the Playbook is not right for you, email support@trailfinch.com within 30 days of purchase and we will refund the purchase price to your original payment method. No questions asked.
Last updated: [TODO date at publish].
Refund window
30 days from the purchase date, no questions asked. [TODO counsel: confirm this works alongside EU and other consumer-law withdrawal rules for digital content; a 30-day no-questions window is longer than the EU 14-day withdrawal period.]
How to request a refund
- Email support@trailfinch.com from the address used to buy, or include your order reference.
- Say you want a refund. You do not need to give a reason.
- We confirm and start the refund. Refunds go back to the original payment method through [TODO payment processor]. Your bank may take several business days to show it. [TODO confirm the processor’s typical timing]
Target: we reply within [TODO e.g. 2] business days.
What happens to your access
After a refund, your license and download access end and the paid files should be deleted from your devices. [TODO counsel: confirm wording]
What is covered
- The Playbook purchase (digital edition and Agent Pack). [TODO confirm product list]
- Subscriptions or updates tiers, if offered: cancel anytime from [TODO where]. [TODO decide whether the latest payment is refundable within the same 30 days]
What is not covered
- Free content (nothing was paid).
- Chargebacks opened before you contact us. Please email first; we would rather fix it. [TODO counsel: keep or remove]
- Refund requests after the window, except where the law requires otherwise or we choose to make an exception.
Your legal rights
Nothing here limits consumer rights that apply to you by law. [TODO counsel: add any required jurisdiction-specific withdrawal wording]